That is exactly what the winner of this year’s Janet and Dick Davidson’s Extraordinary Patient- and Family-Centered Care Award accomplished. The Clatanoff Pavilion asked themselves, ”How can we increase family presence and participation?” They did not settle for status quo. This change required much collaboration—there were discussions and surveys with patients and families, staff involvement, multi-disciplinary education, and partnering, not only with patients and families but also with auxiliary, medical staff and support staff. February 1, 2011 marked a significant advance in patient- and family-centered care here at AAMC as the Clatanoff Pavilion rolled out their new visitation guidelines. With this new mindset, who could “visit” was determined by the one being visited—the patient.
June 1 was another significant day in the history of AAMC. It marked the launch of our new visiting policy across the entire hospital. AAMC is proud to welcome families 24 hours a day, as the patient and/or family wishes. Congratulations to all our staff and leadership for this extraordinary advance in patient- and family-centered care. And thank you for your support of this beautiful “renovation” of our visiting policy.
-Rita Linnenkamp, RN