For Staff: Working With Patient and Family Advisors
Request a Patient and Family Advisor
Click here to request a patient and family advisor for your project.
Communication is the key to a successful employee-advisor relationship.
Provide clear information about the purpose/goal of the project.
If possible, send the advisor meeting agendas/minutes and other project notes ahead of time to review.
Communicate any relevant meeting information on a consistent basis via email and/or phone.
Provide the advisor with his/her mentor’s contact information.
Avoid using jargon or technical terms.
Keep the advisor updated on the project’s progress.
Let the advisor know if/when recommendations s/he made were implemented. Sharing positive feedback about his/her contributions is a great way to show appreciation and the value the advisor provided.
Hand-written thank-you cards are a great way to show appreciate and share positive feedback.
Remember, advisors are volunteers.
Their time and efforts should be respected and appreciated.
Share meeting details and any changes in a timely manner.
Provide options such as conference call-in as a way for advisors to be involved when they cannot attend in person.
Advisors are our partners.
Although we may have differing opinions at times, we share a common goal: to enhance care at Anne Arundel Medical Center.
Upon completion of the project, have the advisor complete an evaluation here.
Have advisor’s mentor complete the evaluation here.
Make a Referral
Do you know someone who would make a good patient and family advisor?
While no special experience, qualifications or expertise is necessary to become a patient and family advisor, it is helpful to look for individuals who:
Share insights and experiences in productive ways
Collaborate on solutions
Have a passion for improving the healthcare experience
See beyond their own care experiences
Respect diversity and differing opinions
A personal invitation from an employee is the most valuable way to connect to a potential advisor. If the patient or family member is interested in becoming an advisor, send his/her name and contact information to firstname.lastname@example.org.