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HCAHPS replaces Press Ganey Survey as quality measure for patient hospital experience

by jmiller on February 15, 2013

“Beginning in just a few months, hospital patient satisfaction scores will have a direct impact on the the bottom line for health care reimbursement.  In October 2012, the CMS is reducing by 1% the base operating DRG payments to hospitals to creat an incentive fund, estimated at $850 million.  How this money is distributed to hospitals will depend on their performance on several “quality” measures, 30% of which will be based on how patients rate their hospital experience on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction survey.  The component of payment to hospitals, which is variable and based on performance measures, is expected to gradually increase over the next several years, and private payers are likely to follow suit.”  The article includes a summary of the HCAHPS Patient Satisfaction Survey.  (Neurosurgery, Aug 2012)  Click here to read full-text.