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Press Ganey Award for Quality, Patient Satisfaction

(December 28, 2012)—Anne Arundel Medical Center recently won a 2012 Press Ganey Award, recognizing the hospitals’ efforts to improve the quality and safety of patient care while providing a positive and collaborative environment for employees and physicians.

The award recognizes Press Ganey clients who have shown continuous achievement – comparing quarterly scores over two years. To be chosen as a winner a hospital must be among the top three percent on the overall improvement score, and must also demonstrate improvement on all four measure sets.

“We continue to make it a priority to strengthen our resolve to provide quality care that is safe, effective, and patient-oriented by improving our core compliance measurements,” said Shirley Knelly, AAMC’s vice president of quality and patient safety. “This included creating accountability measures such as real-time feedback to providers, standardizing discharge instructions for congestive heart failure patients and automating Foley catheter discontinuation post-operatively.” These improvements resulted in:

• An improvement of discharge instructions for heart failure patients to 100 percent over a 20-month period.

• Foley removal day two post-operatively improved over a 20-month period to 99 percent.

“We are honored to receive this award and will continue to rise to the challenge of identifying areas for further improvement in our efforts to achieve excellence,” adds Knelly.

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