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Patients & Families
About Quality, Safety and Privacy
Patient Rights and Responsibilities
You have the right:
- To receive care and treatment at this hospital without respect to the ability to pay.
- To receive consideration and respect by the staff during every phase of your care.
- To be treated with dignity, respecting your spiritual, cultural, and personal values and beliefs.
- To have respect for your privacy and for the confidentiality of information about you and your medical condition.
- To be involved in decisions affecting your health care and well being.
- To know the name of the physician responsible for directing and coordinating your care as well as the names of other hospital care givers.
- To be informed about procedures and treatment and to refuse treatment as permitted by law.
- To have questions answered about your condition and course of treatment.
- To expect that health care professionals will accept and act upon your reports of pain and will provide education and resources available relating to pain management.
- To be informed of available facilities to which you may be transferred with your consent.
- To have your requests handled courteously
- To be informed of available resources for resolving disputes, grievances, and conflicts.
- To receive a written bill stating the Medical Center’s charges.
If you feel like your rights have been violated in any way, please contact Patient Advocacy immediately by calling (443) 481-4820.
You also have the right to put any concern in writing to the:
Department of Health and Mental Hygiene
Office of Health Care Quality
55 Wade Avenue
Catonsville, Maryland 21228
You have the responsibility:
- To provide, to the best of your ability, accurate and complete information about present complaints, past illnesses, hospitalization, medications, and other matters relating to your health. We ask that patients and their families report perceived risks in their care and unexpected changes in their condition. It is helpful for us to understand your environment by providing feedback about service needs and expectations.
- To ask questions and request clear explanations of your care, treatments, and service in order to make informed decisions.
- To follow the care, treatment, and service plan developed. Please express any concerns about your ability to follow the proposed care plan or course of care, treatment and services. The hospital will make every effort to adapt the plan to your specific needs and limitations. When such adaptations to the care, treatment, and service plan are not recommended, you will be informed of the consequences of the care, treatment, and service alternatives and not following the proposed course.
- To be responsible for the outcomes if you do not follow the care, treatment, and service plan provided to you.
- To provide a copy of your Advance Directives, if you have created such documents, to those responsible for your care while you are in the hospital.
- To know and follow hospital rules and regulations, showing respect and consideration for other patients and the individuals providing your health care.
- To meet the financial commitments made with the Health Care System.
- To inform Anne Arundel Health Care System. if you believe that any of your rights have been or may be violated. You may do this at any time by calling the Office of the President at (443) 481-1300 or Patient Advocacy at (443) 481-4820.
