Quality at AAMC

• Core Measure Scores
• Patient Experience
  (HCAHPS) scores
• Speak Up

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

Inpatient Experience Survey
Here is how patients' perspectives of care at Anne Arundel Medical Center compares to state and national averages, for the period  October 1st, 2009 to September 30th, 2010. Instead of asking how satisfied patients were with their care, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey asks patients how often different aspects of care were provided - never, sometimes, usually or always. Only the information about whether a particular action always occurred is reported on the Hospital Compare (hyperlink to) website.

Composite/Item	AAMC	State Average	National Average
Communication with nurses	77	73	76
Communication with doctors	81	77	80
Responsiveness of hospital staff	66	57	64
Pain management	70	66	69
Communication about medicines	61	57	61
Cleanliness of hospital environment	65	64	71
Quietness of hospital environment	62	54	58
Discharge information	85	80	82
Overall Ratings
Overall hospital rating (percent who responded 9 or 10 out of 10)	74	62	67
Willingness to recommend hospital (percent who answered Definitely Yes)	81	65	69

 

Outpatient Experience Scores for Q4 (April – June 2011)
The Outpatient scores reflect patient experiences in areas such as Radiology, Laboratory, Ancillary, Radiation Oncology, Outpatient Surgery, Wound Center, Outpatient IV Center, Breast Center, Anti-Coagulation (Coumadin Clinic), Rehab Services, Pre-Anesthesia Testing and Endoscopy.

Outpatient Experience	AAMC	HealthStream Research Comparison Score	Year to Date Average
Overall outpatient rating (percent who responded 9 or 10 out of 10)	86	79	83
Willingness to recommend hospital (percent who answered Definitely Yes)	87	79	87

 

Emergency Department Experience Scores for Q4 (April – June 2011)
The Emergency Department scores reflect the experiences of patients who come to the Emergency Department either with serious trauma or illness, or those with more routine conditions who are treated in our Rapid Clinical Evaluation process of the Emergency Department.

Emergency Department Experience	AAMC	HealthStream Research Comparison Score	Year to Date Average
Overall emergency department rating (percent who responded 9 or 10 out of 10)	65	57	58
Willingness to recommend hospital (percent who answered Definitely Yes)	74	60	70

 

Anne Arundel Diagnostics Experience Scores for Q4 (April – June 2011)
Anne Arundel Diagnostic scores reflect patient experiences with an array of diagnostic and screening services at each of the five Anne Arundel Diagnostic centers.

Anne Arundel Diagnostic Experience	AAMC	HealthStream Research Comparison Score	Year to Date Average
Overall outpatient rating (percent who responded 9 or 10 out of 10)	87	78	89
Willingness to recommend hospital (percent who answered Definitely Yes)	91	79	89

 

Pathways Experience Scores for Q4 (April – June 2011)
Pathways scores reflect patient experiences in the Anne Arundel Health System facility that offers drug and alcohol treatment and rehabilitation services.

Pathways Experience	AAMC	HealthStream Research Comparison Score	Year to Date Average
Overall outpatient rating (percent who responded 9 or 10 out of 10)	46	N/A	60
Willingness to recommend hospital (percent who answered Definitely Yes)	87	N/A	81

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