Emergency Department
Accessing Emergency Services
 The Emergency Department (ED), located in the Acute Care Pavilion on
Jennifer Road, offers state of the art emergency and acute care
services to the region.
 For all life-threatening medical conditions, call 911. For less acute
medical conditions, check with your primary care physician before coming
to the Emergency Department as this may prevent an unnecessary visit. To
locate the Emergency Department, turn onto Pavilion Parkway, where the
large red "Emergency" sign is located on the side of the Acute
Care Pavilion.
Drop-off and short-term parking is available in front of the ED.
Long-term parking is available in the Acute Care Pavilion parking garage.
To access this parking, drive behind the Acute Care Pavilion. The garage connects to the main Garden Lobby. Volunteers are on duty
to escort family members to the ED from the Garden Lobby.
Patients arriving by ambulance will enter the ED through a separate
entrance located at the rear of the ED. This entrance is for ambulances
only. Family members should enter the ED through the front entrance. ED
front desk personnel will assist family members with information and
escort them to the patient's assigned room. Due to the large volume of
patients being cared for in the ED at any one time and the need for
privacy, it is requested that visitors are kept to a minimum.
Emergency Department Services
- Emergency trained physicians, physician assistants, and nurse
practitioners are on duty 24 hours a day, seven days a week and specialists
are on call for consultation.
- Emergency trained nurses and medical technicians provide nursing care
and monitor patient conditions throughout the episode of care. All patients
are triaged by nursing staff and assigned a priority based on the assessed
medical need. Those patients with more serious conditions are treated in
the main ED area while patients with less acute conditions are treated in
the minor treatment area. Eighteen rooms are designated for acutely ill
patients, two for trauma care, one for OB-GYN, and eight for non-urgent
care. Ten additional rooms are designated for clinical
decision-making.
- Suturing and casting services are available for minor trauma.
High-level trauma patients are stabilized and transferred to nearby trauma
centers.
- X-ray services are available within the ED to expedite diagnosis and
treatment. A full-service radiology department is located on the same
floor for more extensive diagnostic testing. New technology allows x-rays
be transmitted electronically enabling the ED doctors, specialists, and
primary care physicians to view x-rays and other diagnostic tests on a
computer within minutes of being taken.
- Hospitalists and Intensivists (doctors specially trained in critical
care and inpatient care) admit patients to the Acute Care Pavilion once the
determination is made that further medical and nursing are needed.
- Mental health assessment and placement services are provided by
licensed mental health clinicians.
- Domestic Violence assessment and support services are provided by
trained counselors.
- Patient Advocates and volunteers are available to assist families with
personal needs and comfort care.
- Interpreters and spiritual care are also available upon request. The
Meditation Center and Healing Gardens are located down the hall from the ED
waiting room.
Visitor Services
Telephones are located in the waiting area. A large screen television
and vending machines are conveniently located in the same area. A special
telephone is available for the hearing impaired. Cell phone use is
prohibited in the patient care rooms due to possible interference with electrical
monitoring devices.
The City Roast Caféis located close to the ED waiting room. The
Garden Café cafeteria is open 6:30 a.m.- 7 p.m. with hot meals served 6:30-9 a.m., 11
a.m.-1:30 p.m. and 4:30-6:30 p.m.
For more information, call 443-481-1200.
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