• Patient Rights & Responsibilities

    As an affiliate of Anne Arundel Medical Center (AAMC), Pathways upholds many of the same patient rights and responsibilities as the hospital and its partners.

    You have the right:

    • To receive consideration and respect by the staff during every phase of your care.
    • To be treated with dignity, respecting your spiritual, cultural, and personal values and beliefs.
    • To have respect for your privacy and for the confidentiality of information about you and your medical condition.
    • To be involved in decisions affecting your care and well-being.
    • To know the names of the providers and caregivers responsible for your care.
    • To be informed about procedures and treatment and to refuse treatment, as the law allows.
    • To have questions answered about your condition and course of treatment.
    • To expect your caregivers to accept and act upon your reports of pain and give you any available resources to manage pain.
    • To be informed of available facilities to which you may be transferred with your consent.
    • To have your requests handled courteously.
    • To be informed of available resources for resolving disputes, grievances and conflicts.
    • To receive a written bill stating Pathways’ charges.

    If you feel like your rights have been violated in any way, please contact AAMC's Patient Advocacy team immediately at 443-481-6890.

    You also have the right to call:

    Department of Health and Mental Hygiene
    Office of Health Care Quality
    55 Wade Avenue     
    Catonsville, Maryland 21228        
    Phone Number: 410-402-8000        
    Toll-free: 1-877-402-8218

    You have the responsibility:

    • To provide, to the best of your ability, accurate and complete information about present complaints, past illnesses, hospitalization, medications and other matters relating to your health.
    • To report perceived risks in your care and unexpected changes in your condition. Telling us about your care needs and expectations helps us serve you better.
    • To ask questions and request clear explanations of your care, treatments and service in order to make informed decisions.
    • To follow the care, treatment and care plan developed. Tell us if you have any concerns about following the plan or course of care, treatment and services. Pathways will make every effort to adapt the plan to your specific needs and limitations. If you request a care plan change that goes against our recommendations, we’ll explain the potential consequences of the change.
    • To be responsible for the outcomes if you do not follow the care, treatment and service plan we provide to you.
    • To give a copy of your Advance Directives, if you have one, to your caregivers at Pathways.
    • To know and follow Pathways’ rules and regulations, showing respect and consideration for other patients and those caring for you.
    • To meet the financial commitments made with the Pathways and the AAMC.
    • To inform Pathways staff or AAMC if you believe that any of your rights have been or may be violated. You may do this at any time by calling AAMC’s Office of the President at 443-481-1300 or Patient Advocacy at 443-481-6890.