• The Joint Commission Public Notice

    Anne Arundel Medical Center's mission is to enhance the health status of the people we serve by providing patients with compassionate, high quality services that will help alleviate pain, preserve health and extend life. If you have concerns about patient care or safety in our hospital please contact Shirley Knelly, Chief Patient Safety Officer and Chief Compliance Officer, at 443-481-1328 or the Patient Advocacy Office at 443-481-4820 to discuss those concerns. In addition you may contact our Patient Speak-Up program at either 443-481-1338. To ensure our mission Anne Arundel Medical Center regularly participates in a national accreditation process conducted by the Joint Commission on Accreditation for Healthcare (The Joint Commission). The Joint Commission will conduct unannounced accreditation surveys of Anne Arundel Medical Center to evaluate the organization's compliance with nationally established Joint Commission standards. The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. If after working with the Quality and Patient Safety Department or the Patient Advocacy Office, you feel your care and safety issues have not been resolved, you may contact the Joint Commission via a written letter, fax or e-mail. Information should be addressed to:

    E-Mail: 
    complaint@jointcommission.org
     
    Fax: 
    Office of Quality Monitoring
    (630) 792-5636
     
    Mail:
    Office of Quality Monitoring 
    The Joint Commission
    One Renaissance Boulevard 
    Oakbrook Terrace, IL 60181

    If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 to 5 p.m., Central Time, weekdays.
    (800) 994-6610